Worldly Pets Return Policy
If you are not completely satisfied with an item, you may return it within 10 days of purchase with your receipt. The item must be in its original condition and include all parts, accessories and packaging. Call us at 1-781-639-8222 to obtain shipping instructions. Include a copy of the original invoice with your return. Please tell us why you are returning our product, so that we can continue to improve our service.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within five (5) days of the purchase receipt so that our customer care specialists can explain what steps need to be taken.
Other Info...
antities of in-stock items), Discontinued Items and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)
Your Worldly Pets Team |
